Returns & Exchanges
At BIGW Photos, we want you to love your custom home decor and prints. If your order arrives damaged or contains a manufacturing defect, we are committed to providing a replacement or refund to ensure your satisfaction.
Contact Customer Support
Reach out to our support team within 14 days of receiving your order, providing your order number and a brief explanation of the issue.
Provide Quality Evidence
Upload clear photos of the damaged item or printing error to help our quality control team assess the claim for a faster resolution.
Review and Approval
Our team will review your request and notify you via email regarding the approval of your exchange or refund based on our quality guarantee.
Receive Replacement or Refund
Once approved, we will either initiate a reprint of your custom photo product at no cost or process a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing